Question 1

How do I restore my purchase on a new iPhone?

Accepted Answer

Sign in with the same Apple ID you bought Pro with, open Sappari, go to the Pro screen and tap Restore Purchases. Pro is tied to your Apple ID, not to an account with us.

Question 2

I deleted a photo I wanted. Can I get it back?

Accepted Answer

Yes, for 30 days. Open the Photos app, scroll down to Utilities, open Recently Deleted, choose the photo and tap Recover. After 30 days iOS removes it for good, and neither Apple nor we can bring it back.

Question 3

Why did the photos disappear from my iPad and Mac too?

Accepted Answer

With iCloud Photos turned on, your library is the same on every device, so a delete on your iPhone is a delete everywhere. That is also what frees your iCloud storage. Recovering a photo from Recently Deleted brings it back on every device.

Question 4

Sappari only sees some of my photos.

Accepted Answer

You probably gave it limited access. Sappari works with what you share, but to scan the whole library open Settings, tap Apps, then Sappari, then Photos, and choose Full Access.

Question 5

How do I cancel my subscription?

Accepted Answer

Open Settings, tap your name, then Subscriptions, then Sappari, and tap Cancel Subscription. Cancel at least 24 hours before the trial or the current period ends to avoid the next charge. Pro stays on until the end of the period you paid for.

Question 6

Can I get a refund?

Accepted Answer

Purchases go through Apple, so refunds do too. Request one at reportaproblem.apple.com, signed in with the Apple ID you paid with. We cannot see or refund App Store payments ourselves.

Question 7

Why can I only delete 50 photos today?

Accepted Answer

The free app clears up to 50 items a day, plus one full shoot cleanup. The count starts again the next day, or Pro removes the limit.

Question 8

Something else?

Accepted Answer

Write to team@sappari.photos. Tell us your iPhone model and iOS version, and what you expected to happen. A person reads every email.

How can we help?

Email support

Common questions